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TUI flight delays: How to claim for additional expenses

You may be aware that if you experience flight disruptions with TUI you may be eligible for compensation. But did you know that you can also claim for additional expenses?

If this is news to you, keep reading to find out more about eligibility for compensation claims, the claim filing process and how to be sure you get fair compensation for your expenses.

What Constitutes a Claimable Flight Delay?

If you've experienced flight delays with TUI Airways, it's important to know that not all flight delays are eligible for TUI delay compensation.

Eligibility Criteria for Compensation and Expense Claims

To be eligible for TUI delayed flight compensation, your flight must meet the following criteria:

*Delayed arrival time by more than three hours.

*Less than 14 days’ notice of cancellation.

*Delay caused by circumstances within the airline's control.

If your flight meets these eligibility criteria, you can also receive compensation for any expenses incurred due to the delay. If you're not sure if you're eligible for compensation you can use an online TUI flight delay compensation calculator to determine eligibility.

Types of Additional Expenses Covered

Accommodation Costs: When and How Much

In situations where the airline assigns you an alternate flight that requires an overnight stay, the airline will provide you with the necessary accommodation, free of charge.

Meals and Refreshments: What’s Included

It's also important to note that after your flight has been delayed for more than two hours, the airline must provide you with meals and refreshments. The airline will typically provide you with a food voucher, however, if you purchase food on your own you can claim these expenses by keeping the receipts.

If your delay requires an overnight stay, the airline will also provide you with additional meals, such as dinner and breakfast.


The airline will also cover any transportation costs incurred due to your delay or cancellation, such as transportation to and from the hotel.

Communication Expenses

In addition to TUI flight delay compensation, airlines must also provide passengers with free access to communication during the delays.

Step-by-Step Guide to Filing a Claim

Once you've determined eligibility, filing for TUI delayed flight compensation is a straightforward process.

1. Collect all relevant documents, such as expense receipts, boarding passes, ticket receipts and any written statements from the airline.

2. Fill out the TUI flight delay compensation form online, including personal details and information about your flight.

3. Submit your claim and wait for a response from the airline.

4. If the airline rejects your TUI flight delay compensation claim, you can send supporting documentation along with your argument as to why you should receive compensation.

Navigating Challenges in the Claims Process

Receiving compensation for delayed flights can come with some challenges.

Compensation costs are a huge expense for airlines, and while airlines are obligated under EC261/2004 to provide compensation to passengers, some may avoid compensation payouts to reduce expenses.

If an airline rejects your claim filing an appeal is possible. Make sure to include supporting evidence and references to EC261/2004 to support your claim.

If you want to avoid the long process of disputing your claim with the airline, you can hire compensation services like Skycop to advocate on your behalf. They will manage your claim from start to finish and negotiate with the airline to make sure you receive fair compensation.

Preventive Measures and Tips

There are some preventative measures and tips you can consider to help ensure that you receive fair compensation. First, since flight delays longer than three hours are eligible for compensation, make sure to time the flight delay and get the airline to confirm the delay time.

In addition, request a written statement from the airline that describes the reasoning for the delay. This is especially important if they are claiming that the delay is due to extraordinary circumstances, as this negates your eligibility for compensation.

In conclusion

TUI Airways is required under aviation regulations to provide care for passengers in the case of delays lasting more than two hours. Depending on the situation, passengers may be entitled to accommodation and transportation. The airline must cover these expenses. If they do not, passengers are eligible for reimbursement.

While the claims process is relatively straightforward, some airlines will try to avoid paying compensation in order to save on expenses. In these cases, you can follow some tips such as keeping detailed records and tracking delay time, or reach out to services like Skycop to manage your claim on your behalf.