Uisce Éireann crews working to restore supply to customers in Ballinasloe

Uisce Éireann crews are working to repair a significant burst in Ballinasloe and restore water to customers affected.

The burst is affecting supply to approximately 1,000 homes and businesses in Ballinasloe town, Creagh, Parkmore, and surrounding areas.

Uisce Éireann’s Ger Greally has assured customers that every effort is being made to restore a full water supply as quickly as possible

“We understand the inconvenience of an unplanned outage and we thank customers for their support while our works continue,” said Ger.

Repairs are expected to be completed this afternoon and it takes two to three hours following repairs for normal supply to be restored to all customers affected by an unplanned outage. However, it may take longer for normal supply to be restored to customers at the end of the network or on higher ground as the system recharges.

To ensure the safety of the crews carrying out the repairs to the burst and the safety of the public, traffic management will be in place and will be clearly signposted.

Vulnerable customers who have registered with Uisce Éireann receive direct communications for planned and unplanned outages lasting more than four hours. To register as a vulnerable customer or as an alternative contact, visit Uisce Éireann's vulnerable customers page.

Uisce Éireann is committed to keeping customers informed across multiple platforms 24/7 and encourages customers to engage with it through its website, X channels @IWCare and @IrishWater, on Facebook and LinkedIn and through our customer care helpline which is open 24/7 on 1800 278 278.

Uisce Éireann has a free text service, providing real-time updates for local issues. Customers can sign up with their Eircode and mobile number at Uisce Éireann's text updates page.