Reader Complaints Procedure – Celtic Media Group

Celtic Media Group is committed to accurate, fair and responsible journalism across all seven of our titles. If you feel that an article we have published is inaccurate, misleading, or unfair, we want to hear from you and will do our best to address your concerns promptly.

Stage 1 – Contact the Editor
Your first point of contact is the Editor of the relevant title. We encourage readers to raise concerns as soon as possible after publication. You can contact the Editor by phone or email using the contact details published in the newspaper each week and on the publication’s website.

Please clearly outline your complaint, including:

• The article title and date of publication
• The issue you wish to raise
• Any correction or action you are seeking

The Editor will review your complaint in line with our editorial standards and respond as quickly as possible.

Stage 2 – Press Council of Ireland
If you are not satisfied with the Editor’s response, you have the right to refer your complaint to the Press Ombudsman, part of the Press Council of Ireland, of which all Celtic Media Group titles are members. The Press Council operates an independent complaints process under its Code of Practice and provides a free service to readers.

Further information on how to make a complaint is available via the Press Council of Ireland website.

Celtic Media Group values reader feedback and takes all complaints seriously as part of our commitment to trusted local journalism